MapAnything Named a 2018 Cool Vendor in CRM Customer Service and Support by Gartner

Businesses lose $62 billion every year due to bad customer service. MapAnything can transform your customer service operations from a cost center to a profit center at the click of a button.

Field Service Managers

  • Alert customers of arrival times or delays based on exact location
  • Automate check-in/check-out tasks
  • Dispatch emergency technicians based on location
  • Communicate the location of a service call to avoid any missed appointments

Customer Service Managers

  • Locate the nearest help center to accommodate the caller's needs
  • Route calls to the appropriate region and service team
  • Update records directly to the caller's Salesforce entry

IT Service Managers

  • Navigate the building down to desk level
  • Find the source of the outage using a digital map of the area
  • Track and log any notes for future mitigation
  • Communicate with the customer from start to finish

MapAnything is trusted by leading cloud platforms like Salesforce, ServiceMax and ServiceNow, and service support providers like GM/OnStar and Leaseplan.

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“We truly believe that map-based software, integrated with scheduling and CRM, can streamline the real-time activity of sales and services fleets to produce dramatic cost savings and improvements in productivity.”

John Stewart, CEO of MapAnything